Retention marketing done better than anyone else, period
Why leading eCommerce brands choose Kensington Media House:
Revenue Generated Since 2021
In Client Revenue Flowing Through Our Campaigns Monthly
Active Clients, 36 Expert Team Members
Email Marketing
Build a full funnel to drive cheaper customer acquisition, quicker and higher LTV, and referrals from a database of raving fans. Fight rising CPMs and falling conversion rates with the most cost-effective channel in eCommerce.
SMS Marketing
SMS used to be all the rage — now it’s rarely mentioned. But done right, it can quietly add 10% more revenue without annoying customers or coming off pushy.
CRM Optimisation
Map every touchpoint in your customer journey — from acquisition to nurturing, retention to advocacy — and build a custom funnel to maximize each stage.
Retention Strategy Consult
Based on your brand archetype, we’ll find the high-leverage points in your post-purchase journey to drive LTV faster and more efficiently.
Every Brand Is Different.
So Is Our Strategy
High AOV / Low Frequency
For brands with AOVs of $400 and above, repeat purchases are rare — so every touchpoint counts. We avoid discounts like the plague, instead using educational flows, high-volume campaigns, first-party data, and smart post-purchase models to drive upsells of complementary products without eroding margin.
Mid AOV / Mid Frequency
When you’ve got a broad product range and a mid-range price point, retention becomes a balancing act. We reduce pre-purchase confusion by driving traffic to bestsellers, build longer flows to nurture intent, and segment campaigns differently for first-time vs returning customers to maximize contribution. Combined with a high-frequency product release strategy, this drives fast LTV capture and keeps your active customer file buying.
Low AOV / High Frequency
For CPG brands, the real game begins after the first order. We go more aggressive upfront with offers to convert, then shift hard into upselling more of what customers already bought. Unlike apparel brands, cross-selling rarely works here — retention is about getting customers to rebuy and subscribe. That’s why we build aggressive replenishment flows, urgency-based winbacks, and progressive rewards to keep LTV climbing. It’s not about variety — it’s about volume.
Best-In-Class Results For Best-In-Class Brands
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We offer several packages, typically structured as fixed retainers — but every offer is custom. Your brand’s needs, size, and growth opportunities determine the final proposal. Book a call and we’ll build a plan tailored to you.
We don’t run templated playbooks. Our brand archetype framework lets us diagnose your CRM from first principles and apply only what works for your brand type. From custom roadmaps to deep data reporting, we don’t just send campaigns — we build strategic engines that compound. Nothing slips through the cracks.
We offer a performance guarantee. To learn how it works and whether you qualify, book a call and we’ll walk you through it.
Campaigns start going out within 7 days of signing. Your core flows typically go live within 21 days, and your first deep data report arrives after your first full month.
Nope. We believe in earning your trust through results and experience — not rigid terms. Our clients stay because they’re happy, not because they’re stuck.
Let’s Build a Retention Engine for Your Brand
You've seen the proof. Now let’s make it happen.